Privacy Policy

LX Pantos Co., Ltd. (hereinafter referred to as the "Company") complies with laws and regulations related to the protection of personal information, such as the ‘Personal Information Protection Act’ and the ‘Act on Promotion of Information and Communications Network Utilization and Information Protection’, etc. The Company exerts its best effort to ensure that customers can use the services provided by the Company with confidence. The Company's privacy policy contains the following contents:

1. Purpose of Processing Personal Information

2. Processing and Retention Period of Personal Information

3. Provision of Personal Information to Third Parties

4. Consignment of Personal Information Processing

5. Rights and Obligations of Data Subjects and Means to Exercise Rights

6. Destruction of Personal Information

7. Measures to Ensure the Safety of Personal Information

8. Contact Information of the Person and Department in Charge of Personal Information Protection

9. Installation/Operation and Rejection of Personal Information Automatic Collection

10. Remedies for Infringement on Rights

11. Amendment to Privacy Policy

1. Purpose of processing personal information

The Company collects and uses personal information for the following purposes. The collected personal information will not be used for any purpose other than the prescribed purposes, and if the purpose of collection is changed, the customer will be notified in advance and consent will be obtained.

A. Membership Registration and Management

• Identification and authentication according to the provision of membership services

• Maintaining membership

B. Provision of Delivery Services

• Providing goods delivery services for international transportation

C. Service Promotion and Marketing (optional)

• Product & service guide

• Sending news of various events and promotions

• Sending souvenirs and coupons

1. Processing and Retention Period of Personal Information

The Company processes customers' personal information within the personal information retention period agreed upon at the time of collection. However, if it is necessary to preserve it in accordance with the relevant laws and regulations, the personal information will be retained for a certain period of time prescribed by the relevant laws and regulations

A. Retention of personal information based on consent to collection

• Collection method: Membership sign up through the website, Delivery address entry when making a transaction

Membership & Management	Required	Country, e-mail address, password, name (Korean/English), company name, company contact information, business registration number (and registration certificate), cookie information, whether and when you agree to the collection and use of personal information on the selected item	Up to thirty (30) days after the completion of service withdrawal ※ However, if it is necessary to preserve it in accordance with the relevant laws and regulations, it will be retained until the applicable period.
	Optional	Mobile contact number, department name, enrollment route, sales representative name (if you signed up by solicitation of sales rep)
Provision of logistics services	Required	Shipper's company name, address, contact information of person in charge.
	Optional	Consignee and notification company name, address
Prevention of Fraudulent Use	Required	Email address, IP address, service usage history
Service Promotion & Marketing	Optional	E-mail address, name (Korean/English), mobile phone number, company name	Until you withdraw your consent or leave the service.
Customer Convenience & Service Improvement	Optional	Login and IP information, date and time of visit, charter flight record of service transfer, cookie information	It is retained and used for up to fourteen (14) months from the date of collection, and deleted immediately after the expiration of the period.

B. Retention of personal information in accordance with relevant laws and regulations

1. Provision of Personal Information to Third Parties

The Company shall use the personal information of customers within the scope specified in the "1. Purpose of Processing Personal Information", and provide personal information to the third party only in the following cases :

• If there is the consent of the customer

• If there are special provisions in other laws

1. Consignment of Personal Information Processing

In order to carry out the work smoothly, the Company entrusts some of the personal information processing tasks as follows, and regulates, manages and supervises the matters necessary for the entrusted company to safely process personal information.

A. (Company-wide) Domestic Consignment

System Operation & Maintenance	LG CNS	Until the end of the consignment contract
Export Declaration Agency	DUTY corporation A-ONE, Seoseok DUTY Office
Insurance Agency	KB Insurance
Domestic transportation agency	KCTC Busan Branch, Kumkang Logistics Co., Ltd., Hansol Logistics, Dongguk Sangwoon Co., Ltd., Kwangjin Logistics Co., Ltd., Asin T&L Co., Ltd., Youngjin Logistics Co., Ltd., Youngjin Logistics Co., Ltd., World Logis Co., Ltd., Hanjin Co., Ltd., Gongsung Conveyance Co., Ltd., Geumo Logis Co., Ltd., Najin C&T Co., Ltd., Dongwon Roex Co., Ltd., Baeksan Logistics Co., Ltd., Sejin Logistics, Suwol Logistics, New Century Enterprises Co., Ltd., Youngin Logistics Co., Ltd., Yongma Logis Co., Ltd., INTERGIS Co., Ltd., Jinsung Sangwoon Co., Ltd., Cheon Il Jungki Goods Motor Co., Ltd., Hyun Hyun Logistics Co., Ltd., Dosung Logistics, Line All Logistics Co., Ltd., Elyon, Daebu Logistics Co., Ltd., Daejeon Conveyance Co., Ltd., DTC Co., Ltd., Bora Logis Co., Ltd., Jaeyoung Logistics, JRTRANS, Hanatyls, Dow Logistics, City Logistics, Ace Logistics, Dongbang
International Freight Agency	ECU Worldwide Korea, EUNSAN, ,EURASIA CONTAINER LINE, FAIRCON LINE CO., LTD, MSK, MAXPEED, MOLAX, MNCL, ORIENT STAR, STAR CONCORD, SHIPCO TRANSPORT, J CONSOL, GOLDWAY LOGISTICS SERVICE CO., LTD, TH Logistics Co., Lt, Adriatic Airways, Aeromexico, Aero Union, Aeroflats, Air Argentinas, Afriquilla Airlines, AirAsiaX, AirAsia Zest Air Astana, Airbridge Cargo Airlines, Air Canada Air China, Air France, Air Hong Kong, Air Incheon, Air India, Air Macau, Air Moldova, Alitalia, All Nippon Airways, Aloha Airlines, American Airlines, Asiana Airlines Atlas Airways, Aurora Airlines, Bringer AirCargo, British Airways Cargo Lux Airlines, Hong Kong Dragon Airlines, Cathay Pacific Airways, Cebu Pacific Airlines, China Airlines, China Eastern Airlines China Post, China Southern, Czech Airlines, Delta Air Lines, EgyptAirways, Emirates, Ethiopian Airlines, Etihad Airways, EVA Air, FedEx Express, Finnair, FlyDubai Cargo Garuda Airlines, Hong Kong Airlines, Hong Kong Express Airways, Iceland air, Japan Airlines, Jeju Air, KLM Dutch Airlines, Korean Air, LAN Airlines, Polish Airlines, Lufthansa Airlines, Malaysia Airlines, Mandarin Airlines, MIAT Mongolian Airlines, Nippon Cargo Airlines, Okay Airlines, OrientThai Airways, Philippine Airlines, Polar Air Cargo, Qatar Airways, Qantas Airways, Royal Brunei Airlines, SAS Cargo, Saudia, Scoot Airlines Shandong Airlines, Shanghai Airlines, Shenzhen Airlines, Siberian Airlines, Sichuan Airlines, Silkway West Airlines, Singapore Airlines, Sky Angkor Airlines, SW Italia s.p.a., Tampa Cargo, Thai AirAsiaX, Thai Airways, Tianjin Airlines, Turkish Airlines, United Airlines, UPS Airways, Uzbekistan Airlines, VietJet Air, Vietnam Airlines, WestJet, China Xiamen Airlines, Yangtze Express, EMC, CMA, VOLTA, ZIM, MSC, COSCO, PIL, HAPAG, HMM, ZIM

B. (Company-wide) Overseas consignment

The Company entrusts the processing of destination-related information provided by the shipper for goods transportation to the Company's overseas subsidiaries or transportation partners. The related information can be checked through the Global Network menu screen on the official website (www.lxpantos.com).

5. Rights and Obligations of Information Subjects and Methods of Exercising Rights

As a subject of personal information, you may exercise the following rights:

A. Rights and Obligations of Data Subjects

• Request access to personal information

• Request correction of an error, if there is any error in personal information, etc.

• Request deletion of your personal information

• Request suspension of personal information processing

B. How to Exercise Your Rights

• Requests for access to, correction or deletion of, or suspension of processing of personal information may be made to the people specified in ‘8. Contact information of the person and department in charge of personal information protection’ in writing, by phone or via e-mail. The Company will promptly take appropriate action upon receipt of such requests.

• If a customer requests correction of errors in personal information, the personal information will not be used or provided until the correction is completed. In addition, if any incorrect personal information has already been provided to a third party, the Company will immediately notify the third party of the correction to ensure the accuracy of the information.

• The Company shall process personal information that has been deleted at the request of the customer in accordance with the provisions of ‘2. Processing and Retention Period of Personal Information’ and ensure that it is treated in a way that prevents viewing or use for purposes other than those specified.

C. Department Handling Requests for Access, Correction, Deletion, etc. of Personal Information

• Department : Forwarding Platform Part

• Contact Person : Park Chanho Professional

• Phone: [phone], [email protected]

6. Destruction of Personal Information

The Company's procedures and methods of destroying personal information are as follows.

A. Destruction Procedure

• If thirty (30) days have elapsed since the completion of the member's withdrawal process, or if the retention period of personal information has elapsed and the purpose of processing has been achieved, the personal information shall be destroyed without delay.

• However, if it is required to be preserved due to the relevant laws and regulations, such as conversion of dormant accounts, personal information shall be securely stored in a separate DB for the applicable period and then destroyed in accordance with laws and regulations

B. Destruction method

• In the case of an electronic file : Permanently deleted in a way that cannot be restored

• In the case of records, print-outs, writings, or other recording media other than electronic files : Shredding or incineration

C. Period of Retention and Utilization

• The collected personal (credit) information will be retained and used from the date of consent to the collection until thirty (30) days after the completion of the withdrawal process from the Service (including cases where changes occur due to contract renewals, etc.). However, if it is necessary to be preserved in accordance with the relevant laws and regulations, it will be retained until the applicable period and then destroyed.

7. Measures to ensure the safety of personal information

The Company takes the following technical, administrative, and physical measures to ensure the safety of customers' personal information so that it is not lost, stolen, leaked, altered, or damaged in the processing of customers' personal information.

A. Technical Measures

• In order to prevent leakage and damage of personal information caused by hacking or computer viruses, etc., the Company has installed and operated security programs. The Company also reflects and complies with matters required by laws and regulations, such as access control and encrypted storage of personal information.

B. Administrative Measures

• The Company limits the number of persons in charge of handling personal information to a minimum, and educate individuals involved in personal information handling to raise awareness about the importance of personal information protection.

C. Physical Measures

• The Company operates the personal information processing system in areas where access from the outside is restricted, and implements access control measures.

D. Status of Domestic and Overseas Personal Information Protection Certifications

• ISMS-P (Information Security and Personal Information Protection Management System) Certification

• ISO 28000 (Security Management System for Supply Chain) Certification

8. Contact Information of the Person and Department in Charge of Personal Information Protection

While using the Company’s services, individuals can report any complaints related to the personal information protection, such as protection of the rights and interests of data subjects and reports of personal information infringement incidents, to the person or department in charge of personal information protection. The Company will provide prompt and sufficient responses to customers' reports.

A. Chief Privacy Officer

• Department: CFO

• Name : Bae Soo Han (CPO)

• Phone: [phone]

B. Person in charge of personal information protection

• Department: Information Security Team

• Name : Kim In-hee

• Contact: [email protected]

9. Installation/Operation and Rejection of Personal Information Automatic Collection

1. The Company uses 'cookies' that store and periodically retrieve usage information to improve and optimize the service and provide personalized services to customers.

2. Cookies are small pieces of information sent by the server (http) used to operate the website to the user's computer browser, and they may be stored on the user’s PC hard drive.

A. Purpose of using cookies: They are used to provide more convenient services to users by identifying each service visited by a user, the type of use, and popular searches.

B. Installing/operating and rejecting cookies: You can configure cookie settings, such as allowing or blocking cookies, etc., through the web browser option settings.

• Edge: Settings menu in the upper right corner of the web browser > Cookies and site permissions > Manage and delete cookies and site data

• Chrome: Settings menu in the upper right corner of the web browser > Privacy & Security > Cookies and other site data

• Whale: Settings menu in the upper right corner of the web browser > Privacy protection > Cookies and other site data

C. If you refuse to store cookies, there may be difficulties in using customized services.

10. Remedies for Infringement of Rights

If you need to report or consult about personal information infringement, please contact the following organizations.

• Personal Information Infringement Report Center (privacy.kisa.or.kr/118(without an area code))

• Personal Information Dispute Mediation Committee (www.kopico.go.kr / 1833-6972)

• High-Technology Crime Investigation Division of Supreme Prosecutors’ Office (www.spo.go.kr / 1301(without an area code))

• Cyber Security Bureau, National Police Agency (ecrm.cyber.go.kr / 182 (without an area code))

11. Scope of application of the Privacy Policy

This Privacy Policy applies to the use of the PantosNow Forwarding Platform among the Company's services, and a separate privacy policy may apply to other services of the Company

12. Amendment to the Privacy Policy

If there is any addition, deletion, or modification of the contents of this Privacy Policy, we will notify you through a notice at least seven (7) days before the change takes effect.

Announcement and effective date : January 8th, 2024.